We understand that you may want to return item(s) due to the following:·

• Incorrect size(s) ordered
• Damaged/Faulty product(s)

Before processing a return, please email admin@princessponyequestrian.com.au and provide details as to why you are returning your product(s) from the above options. Your return will then be assessed, and you will be advised by return email of the outcome.
Returns will not be accepted for change of mind.

To receive a refund or an exchange for a credit note, the product must be in original condition (unwashed and unworn) with the correct original packaging and returned within 14 days of purchase. Please include a note with your name, order number and advise whether you would like a refund or an exchange for a credit note.

Customers are responsible for the return shipping charge. The original postage charge cannot be refunded, unless your order contains incorrect or faulty/damaged products.

The product(s) are to be returned to the following address:
Princess Pony Equestrian

163 – 165 High Street

BROADFORD. 3658

Refunds will be paid back via the method in which the purchase payment was made.

If items are exchanged for a credit note, you will be charged a postage fee which will be deducted from your credit note. We cannot take responsibility for you ordering the incorrect size(s). If you are unsure about a size, please contact us via email at admin@princessponyequestrian.com.au